HELPING BUSINESSES IN GLASGOW GET ONLINE
FREQUENTLY ASKED QUESTIONS
WE'RE HAPPY TO HELP
We've tried our best to clarify the most common questions we find coming our way. However, if there's anything you're unsure of, or that hasn't been covered, please don't hesitate to get in touch with us to find out more.
A domain name is the "address" of your website. e.g. www.youbusinessname.co.uk.
All our packages have a core care fee. This covers everything your site needs to stay in tip-top condition. This includes:
- Hosting - this refers to the space your website needs on a server in order to be accessible on the internet - we include this in our core care!
- Domain Name Renewal - we renew your domain name every year on your behalf.
- Email Forwarding Service - all packages allow you to receive mail as your business email address, and this service is maintained in your annual renewal.
- SSL Security Certificate - each year we renew your certificate to maintain your websites security.
- Backups - All client sites are regularly "backed up" - this means we save a copy of it just in case something happens that causes your website to malfunction. From bad bots to user mishaps, if disaster strikes your site, we're on hand to restore it to its last "healthy" state within 24 hours.
- Bot Protection - Bot Protection ensures that your website remains completely safe and secure. It blocks known hackers & bad bots before they harm your site.
This fee does not cover changes being made to the content of your website on your behalf. If you need regular help with content, check out our web care packages to enhance your core care further!
This can vary between projects, however typically we require:
- Text Content, i.e. information about you, your business and your products/services
- The imagery you wish to use. Alternatively, we can source royalty-free imagery on your behalf.
- Any existing branding, logos etc you wish to continue to use
All our packages have fixed prices, and the vast majority of clients find these packages perfect for their needs. Have a look at our packages page to find out more.
Has someone stepped on the mouse?
(our websites are better than our jokes - promise)
All our websites are built on the latest edition of WordPress.
eCommerce sites use the latest edition of WooCommerce.
Yes all of the websites we create are fully responsive. This means they adapt and look great regardless of the screen size.
Yes. Google takes several weeks to discover and crawl a new site, and generally starts to index new sites after several weeks.
On average, most sites are completed within 6-8 weeks. The timeline, however, is as much in your control as it is ours! The quicker you're able to return content and feedback as requested throughout the process, the shorter the timeline.
Great! Now that you've picked your perfect package, we can get the ball rolling.
We'll get you booked in for a 20-30 min zoom consultation. During this time, we'll go through things such as your existing branding, your business and check out your competitors and the kind of site you like (and dont like!). We'll send you a list of questions we're going to ask in advance, so you'll have a good idea of what we'll chat about.
Once we've done this and you're happy to proceed, we put together a free homepage draft together, and send it to you 7-10 days later. This gives you an idea of what the end result could look like, and also ensures we're on the same page design and aesthetics-wise.
Once you've seen this and you're happy, it's just a £50 deposit and you don't pay a penny of the balance until your site is live, and you're delighted.
With your homepage draft approved and deposit paid, we'll then get some feedback from you and book in your next draft. This process repeats 2-3 times until your site is ready to roll.
Yes! You stay in complete control of your website at all times.
At launch, you get a handover pack including your own login, and PDF guide on how to make basic changes, as well as a and video tutorial.
However, remember you don't have to make all changes yourself - we're always just an email away if you're ever stuck, or if you have some more complex upgrades in mind. We offer a competitive hourly rate for ad-hoc changes for all our existing clients. Alternatively, there's also a range of maintenance packages available too, check them out here
To celebrate our hometown of Glasgow hosting COP26 in 2021, we began planting trees for every website launched.
Trees are one of the best tools we have in removing carbon pollution from our atmosphere. All of the trees funded by Super Simple Websites will quietly remove carbon from the atmosphere over their lifetimes.
The trees our clients are helping to fund are doing sterling work sucking up atmospheric carbon, and mangrove trees – which make up the majority of Ecologi’ss tree-planting activities – are especially capable.
Based on scientific research of mangrove forests, we know that a hectare of mangroves can sequester 3,082 tonnes of CO2 over a 25 year life time. Or 308KG per tree.
Although not tangible, websites are not carbon neutral – they require space on a large server that’s powered 24/7. As a result, an average client site would contribute around 12kg of CO2 per year – that is the equivalent of boiling water for nearly 1700 cups of tea!
Fortunately, each “Super Simple Websites Tree” will now help to offset the emissions for an average client website.
We do love a coffee date, although as a rule we stick to virtual-only appointments in the vast majority of cases.
In doing so, we managed to eliminate the need to raise our prices in 2021/22 - in fact our packages have barely budged for their fixed, affordable prices for nearly 5 years!
What's more, while you only have one point of contact throughout the entire build process, there is a chance a member of the super simple dream team may be working on your project at points too. Recorded, virtual meetings ensure that nothing becomes lost in communication.
For most projects, we'll meet 1-2 times over Zoom. If you're not comfortable using Zoom, it's no problem to replace this with a telephone meeting. Throughout the process, we're also available over the phone and via Whatsapp too to keep you in the loop.
We've now worked on 100's of projects this way, for businesses throughout the entire UK and as far as the US and Canada, so we're well-rehearsed on making it work. You can rest assured your project will be kept on track, and the end result will meet (or exceed!) your expectations.
Please do NOT visit our Glasgow office without prior arrangement. Due to remote working, there's a chance we won't be there to say hello!
We're happy to help out and discuss this with you, however as a guide it's handy to consider what information you want to convey to your customers and then try to structure into categories and subcategories.
This will then lead to a natural list of all the pages that should be required within your website.
Of course! We can redirect your domain name to the new site when ready to launch.
- Well! Where to begin! Claudia is wonderful! After an awful experience with a previous web design company, it truly was Super Simple Websites to the rescue! Every single step was amazing! Claudia was so understanding of my previous experience, she calmed my anxiety and was so kind in her approach! Her communication was outstanding, she fully understood everything I was looking for and more! The final website is just amazing but what was more wonderful was the experience to get there.read moreread less
- First Class! Claudia really understands her customers requests and got it right first time! Excellent value and service. I found website developers in the past to be bamboozling and unclear, Super simple was indeed simple, professional and ultra reasonable for an excellent service. I am so happy 😀read moreread lessCT Glasgow5/26/2023
- Super Simple Websites did an amazing job with upgrading my old Website. The response I have been getting from new customers has been brilliant. Expecially thanks to the WhatsApp messaging icon, I get many enquiries from customers who are visiting the city. Great to work with & no issues during the development of the website.read moreread lessArun Marwaha9/26/2023
- Could not be more delighted with Claudia's work on our website. From the initial discussions to the final product, Claudia has built us a website that will help our organisation so much. From our new e-commerce fundraising site, to the sections detailing the dynamics of domestic abuse, to the vital 'quick exit', Claudia developed a site with the needs of our organisation at the core. We are delighted with her work and I would recommend her completely.read moreread lessGlasgow Women's Aid12/20/2021
- Claudia has built 2 great websites for me in the past year. She has a real eye for design, is full of helpful suggestions to allow me to add extra products/languages to my websites etc, and makes it effortless and hassle free for me to update my website. If you are a small business owner that needs a professional website designed and maintained, I cannot recommend Claudia enough!read moreread lessRachel Hughes5/26/2021
- Claudia at Super Simple Websites exceeded my expectations from the moment I spoke with her. She took time to find out exactly what kind of website I wanted and made lots of great content suggestions. Claudia is knowledgeable, friendly, patient and very skilled at what she does. First class experience. Simples!read moreread lessJean McCann3/02/2025
- I had no idea how to go about creating a website for my mediation business so I was utterly delighted to be introduced to the lovely Claudia who asked all the right questions about what I wanted to achieve - and then provided the answers to promote my services. This was all done in a straightforward way with Claudia on hand to answer any queries calmly and efficiently. I am more than thrilled with the results and would have no hesitation in recommending Claudia to anyone looking for a genuinely SUPER SIMPLE way of having a website constructed at a very reasonable cost. And because Claudia is hosting the website she always there to advise on any further matters in her usual efficient manner. Thank you Claudia!read moreread lessPatsie Nielsen1/19/2025
- Claudia @ Super Simple Websites was fantastic! My Mortgage Advice firm has a fantastic looking website now which operates extremely well. I wanted a specific mortgage calculator for the web page which a lot of other designers said they would struggle with, Claudia got it done. Communication was brilliant too. Highly Recommend!! Thanks, Gavin @ Arrowhead Financial.read moreread lessGavin Chalmers4/21/2022
- Working with Claudia has been simple, straightforward and absolutely zero hassle - exactly what I needed to get my website up and running in just three weeks! She has taken my ideas and implemented them beautifully and I have had a lot of positive feedback on my website and how engaging, clear and professional it is. I can 100% recommend working with Claudia.read moreread lessLydia Marquardt6/26/2023
- Claudia has built 2 great websites for me in the past year. She has a real eye for design, is full of helpful suggestions to allow me to add extra products/languages to my websites etc, and makes it effortless and hassle free for me to update my website. If you are a small business owner that needs a professional website designed and maintained, I cannot recommend Claudia enough!read moreread less
- Claudia has a very relaxed approach to collaborating. From the firsts draft I could see that she really understood what we were about and our personality came through in her work. It was important to us that our site had a very personal and welcoming feel to it, and that’s exactly what we’ve achieved! I’ve never done anything like this before and Super Simple is definitely a fitting name for Claudias business! Highly recommend.read moreread lessKarmic Lemon5/26/2021
- Would highly recommend Super Simple Websites. Claudia goes far and beyond tending to your specific needs and making the website as suited to you and your clients as much as possible. You won't find many web designers providing this service to this quality of standard for the value of money. Once your website has been built Claudia remains very responsive and helpful when in need. 10/10read moreread lessRobert Noble5/26/2021
- I’d totally recommend Claudia and Super Simple Websites for all your website needs on the following grounds:
- her professionalism
- her technical expertise
- cost (Claudia charges a very fair price for first class work)
- her affability (I may have been a fussy blighter to work with but Claudia was never less than friendly, cool and supportive - which I really valued)
So what are you waiting for? Want a website – go to Claudia!read moreread lessGraeme Bowman11/28/2022 - If its a new website you are looking for or a revamp of your dated existing one then look no further! A hassle free process which ended with us have a way better site for our company than we ever though we would get. Claudia, who was our contact was fantastic throughout, striving to do everything efficiently, taking a genuine interest in our products and scope of works and how best to present them online. To top it all off its SO affordable, especially when everything around us is going up. Thanks again Claudiaread moreread lessscott mcmahon5/26/2022
- I cannot recommend Claudia and her team highly enough for their exceptional work on our law firm's website. From the initial consultation to the final launch, Claudia's expertise and dedication were evident every step of the way. Claudia's guidance was invaluable in understanding our firm's unique needs and translating them into a visually stunning and highly functional website. She listened attentively to our requirements and offered insightful suggestions that truly enhanced the user experience. Thanks to Claudia's efforts, our website not only showcases our services effectively but also exudes professionalism and credibility. The sleek design and intuitive navigation have undoubtedly played a significant role in attracting new clients and boosting our business's revenue. Working with Claudia has been an absolute pleasure, and I'm grateful for the positive impact her work has had on our firm. If you're seeking a web designer who combines creativity with technical excellence, look no further than Claudia and her teamread moreread lessMohammed Desai5/27/2024
- Could not be more delighted with Claudia's work on our website. From the initial discussions to the final product, Claudia has built us a website that will help our organisation so much. From our new e-commerce fundraising site, to the sections detailing the dynamics of domestic abuse, to the vital 'quick exit', Claudia developed a site with the needs of our organisation at the core. We are delighted with her work and I would recommend her completely.read moreread lessGlasgow Women's Aid5/26/2022
- Well! Where to begin! Claudia is wonderful! After an awful experience with a previous web design company, it truly was Super Simple Websites to the rescue! Every single step was amazing! Claudia was so understanding of my previous experience, she calmed my anxiety and was so kind in her approach! Her communication was outstanding, she fully understood everything I was looking for and more! The final website is just amazing but what was more wonderful was the experience to get there. Her patience, speedy response, professional attitude and just overall ability to deliver on exactly what I was looking for, I will be forever grateful! Thank you so much Claudia for being so amazing at what you do and also for your ability to undo so many issues from the previous site with ease! I will recommend your services a million times over! For anyone looking for a rebuild, brand new site or update, I cannot recommend Super Simple Websites enough! It will be a choice you don't regret!read moreread lessAlana Day5/26/2022