HELPING BUSINESSES IN GLASGOW GET ONLINE

FREQUENTLY ASKED QUESTIONS

WE'RE HAPPY TO HELP

We've tried our best to clarify the most common questions we find coming our way. However, if there's anything you're unsure of, or that hasn't been covered, please don't hesitate to get in touch with us to find out more.

Whats a domain name?

Whats the annual fee for?

All our packages have an annual renewal fee that is paid each year in advance. This covers several renewals your site needs every year, so you don't have to worry about anything expiring. This includes:

Hosting - this refers to the space your website needs on a server in order to be accessible on the internet.
Domain Name Renewal - we renew your domain name every year on your behalf.
Email Account Service - all packages include at least one business email address, and this service is maintained in your annual renewal.
SSL Security Certificate - each year we renew your certificate to maintain your websites security.
Daily Backups - All client sites are regularly "backed up" - this means we save a copy of it just in case something happens that causes your website to malfunction. From bad bots to user mishaps, if disaster strikes your site, we're on hand to restore it to its last "healthy" state within 24 hours.
Editor License - you are given access to a piece of software that allows you to easily make changes and updates to your website.
Bot Protection - Bot Protection ensures that your website remains completely safe and secure. It blocks known hackers & bad bots before they harm your site.

This fee does not cover changes being made to your website on your behalf.

What do you need from me?

How much does a website cost?

Why is my computer squeaking?

What are your websites built on?

Are your websites mobile friendly?

Will my website appear on Google?

How long does a website take to build?

I've picked a package I want - what now?

Great! Now that you've picked your perfect package, we can get the ball rolling.

We'll get you booked in for a 20-30 min zoom consultation. During this time, we'll go through things such as your existing branding, your business and check out your competitors and the kind of site you like (and dont like!). We'll send you a list of questions we're going to ask in advance, so you'll have a good idea of what we'll chat about.

Once we've done this and you're happy to proceed, we put together a free homepage draft together, and send it to you 7-10 days later. This gives you an idea of what the end result could look like, and also ensures we're on the same page design and aesthetics-wise.

Once you've seen this and you're happy, it's just a £50 deposit and you don't pay a penny of the balance until your site is live, and you're delighted.

With your homepage draft approved and deposit paid, we'll then get some feedback from you and book in your next draft. This process repeats 2-3 times until your site is ready to roll.

Can I make changes to my website myself?

Yes! As part of our annual renewal packages, you have access to an easy-to-use editor to stay in complete control of your website.

At launch, you get a handover pack including your own login, a PDF guide on how to use the editor and video tutorial. You're given an equal access level as us to your website.

However, you don't have to make all changes yourself - we're always just an email away if you're ever stuck, and offer a competitive hourly rate for ad-hoc changes. Alternatively, there's also a range of maintenance packages available too, check them out here

Why does my web design package include a tree?

To celebrate our hometown of Glasgow hosting COP26 in 2021, we began planting trees for every website launched.

Trees are one of the best tools we have in removing carbon pollution from our atmosphere. All of the trees funded by Super Simple Websites will quietly remove carbon from the atmosphere over their lifetimes.

The trees our clients are helping to fund are doing sterling work sucking up atmospheric carbon, and mangrove trees – which make up the majority of Ecologi’ss tree-planting activities – are especially capable.

Based on scientific research of mangrove forests, we know that a hectare of mangroves can sequester 3,082 tonnes of CO2 over a 25 year life time. Or 308KG per tree.

Although not tangible, websites are not carbon neutral – they require space on a large server that’s powered 24/7. As a result, an average client site would contribute around 12kg of CO2 per year – that is the equivalent of boiling water for nearly 1700 cups of tea!

Fortunately, each “Super Simple Websites Tree” will now help to offset the emissions for an average client website.

Can you come to my office / meet me for coffee?

We do love a coffee date, although as a rule we stick to virtual-only appointments in the vast majority of cases.

In doing so, we managed to eliminate the need to raise our prices in 2021/22 - in fact our packages have stayed at their fixed, affordable prices for nearly 5 years!

Whatsmore, while you only have one point of contact throughout the entire build process, there is a chance a member of the super simple dream team may be working on your project at points too. Recorded, virtual meetings ensure that nothing becomes lost in communication.

For most projects, we'll meet 1-2 times over Zoom. If you're not comfortable using Zoom, it's no problem to replace this with a telephone meeting. Throughout the process, we're also available over the phone and via Whatsapp too to keep you in the loop.

We've now worked on 100's of projects this way, for businesses throughout the entire UK and as far as the US and Canada, so we're well-rehearsed on making it work. You can rest assured your project will be kept on track, and the end result will meet (or exceed!) your expectations.

Please do NOT visit our Glasgow office without prior arrangement. Due to remote working, there's a chance we won't be there to say hello!

I'm not sure how many pages I need. How do I tell?

I already have a website but I want to upgrade it. Can you help?

I already have a hosting package elsewhere, can I continue to use this?

Claudia has built 2 great websites for me in the past year. She has a real eye for design, is full of helpful suggestions to allow me to add extra products/languages to my websites etc, and makes it effortless and hassle free for me to update my website. If you are a small business owner that needs a professional website designed and maintained, I cannot recommend Claudia enough!

Rachel Hughes
Surbon Consulting
Claudia has a very relaxed approach to collaborating. From the firsts draft I could see that she really understood what we were about and our personality came through in her work. It was important to us that our site had a very personal and welcoming feel to it, and that’s exactly what we’ve achieved! I’ve never done anything like this before and Super Simple is definitely a fitting name for Claudias business! Highly recommend.

KC
Karmic Carnelian
Couldn't recommend Claudia enough - from start to finish she has made the process so seamless & has created a website I'm beyond happy with! 😊

Sara Mcewan
Claudia was fantastic to work with in creating our new website last year Great knowledge and ensured we created a website tailored to our business needs.
She continues to be a great support with advice and edits.
Fantastic service at very competitive price! - ReDeck
www.redeck.co.uk

Emma Mcluskey
Redeck UK
Claudia was brilliant, I was kept up to date all the way through and everything was explained either by message or a video showing what to do. Very responsive to messages also any questions you've got very quick to answer.

Alisdair Wood
LT Airsoft
Super Simple Websites what can I say. It’s all in the name. The communication was perfect. The finished product is even better. Will recommend 100%. Claudia knows her stuff and kept me informed from from start to finish. 5 ⭐️

Michael Tait
Claudia has been great to work alongside. Clear pricing and I received a fully integrated shop site. Please feel free to view my site if you want to see the great work.

Houseofchard.co.uk

Thanks Super Simple Websites 💗

Ross Chard
House of Chard
Cannot thank Claudia enough for all the hard work and effort she has put in building my website for my property and corporate photography business. I am over the moon with the result! Highly recommend! And will be using again for my lifestyle and wedding photography. Thank you Claudia! Xxx

Sara Amelia
Claudia was so patient & friendly throughout the process of designing our website Settle Wellbeing making it a pleasure to work with her, and we are delighted with the end result.

Adela Stockton
Claudia has been sorting out our website since we started and always first class service www.acebodyshopscotland.co.uk

Jason Mackrell
ACE Body Shop
Claudia has been fantastic for our business. The news content she manages on our website has brought us so much more traffic. Her attention to details and her ideas make our website stand out from the crowd. I can not recommend her highly enough! AA+ Wouldn't shop anywhere else for a website designer and developer.

Zander Noble
ROC Savings / EVC UK Group
I would highly recommend Claudia at Super Simple websites.

She completely redesigned my website and I am delighted with it.

Claudia is very professional, helpful and friendly. Nothing was a problem.

Carolyn Ward
Great communication from start to finish,would highly recommend Claudia at Super simple websites
many thanks from The Babyspot Glasgow

Andrew Duff
Babyspot Glasgow
Claudia @ Super Simple Websites was fantastic! My Mortgage Advice firm has a fantastic looking website now which operates extremely well. I wanted a specific mortgage calculator for the web page which a lot of other designers said they would struggle with, Claudia got it done. Communication was brilliant too. Highly Recommend!! Thanks, Gavin @ Arrowhead Financial.

Gavin Chalmers
Claudia is amazing at what she does ! For people like myself with minimum ideas a website can be a scary thought . Claudia took these fears away and made it "super simple" .

Great service and great communication

Couldn't be happier �

David Mackie
DM Bouncy Castles
I would highly recommend Claudia at Supersimple Websites. Not only was the service quick, efficient, easy to understand but Claudia also took the time to explain absolutely everything to me and helped me making the right choices. Thank you Claudia!x

Elena Thomson
Fantastic to deal with. Honest, smart and very efficient. Claudia could up sold me easily to more expensive packages but I appreciated her honesty and candidness throughout. I’m very happy with the site and she has been very responsive throughout. Highly recommended.

Waqqas Ashraf
WA Legal
Absolutely love my website done by Claudia. Her outlook in design is incredible, exactly the way I want it. Definitely recommend ❤️

Bannerman DQ Samantha
Would highly recommend Super Simple Websites. Claudia goes far and beyond tending to your specific needs and making the website as suited to you and your clients as much as possible. You won't find many web designers providing this service to this quality of standard for the value of money. Once your website has been built Claudia remains very responsive and helpful when in need. 10/10

Robert Noble
Prep to Plate
Claudia was amazing, designed a website tailored to my needs. She even added a lovely personal touch. I would highly recommend her.

Kirsty Allan
Working with Claudia to design my business website was great. She made the process so easy, explained everything fully, really took on board the design I wanted for website etc. She worked extremely quickly and also responded to emails quickly. She really was excellent to work with and I love my business website. Highly recommend!

Carolann Nolan
Could not be more delighted with Claudia's work on our website. From the initial discussions to the final product, Claudia has built us a website that will help our organisation so much. From our new e-commerce fundraising site, to the sections detailing the dynamics of domestic abuse, to the vital 'quick exit', Claudia developed a site with the needs of our organisation at the core. We are delighted with her work and I would recommend her completely.

Glasgow Women's Aid
Well! Where to begin! Claudia is wonderful! After an awful experience with a previous web design company, it truly was Super Simple Websites to the rescue! Every single step was amazing! Claudia was so understanding of my previous experience, she calmed my anxiety and was so kind in her approach! Her communication was outstanding, she fully understood everything I was looking for and more! The final website is just amazing but what was more wonderful was the experience to get there.

Alana Day
Mystic Jagger
Claudia has a very relaxed approach to collaborating. From the firsts draft I could see that she really understood what we were about and our personality came through in her work. It was important to us that our site had a very personal and welcoming feel to it, and that’s exactly what we’ve achieved!
I’ve never done anything like this before and Super Simple is definitely a fitting name for Claudias business! Highly recommend.

Karmic Carnelian
Karmic Carnelian
Claudia was brilliant, I was kept up to date all the way through and everything was explained either by message or a video showing what to do. Very responsive to messages also any questions you've got very quick to answer.

Alisdair Wood
LT Air Soft

HELPING BUSINESSES IN GLASGOW GET ONLINE

FREQUENTLY ASKED QUESTIONS

WE'RE HAPPY TO HELP

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