HELPING BUSINESSES IN GLASGOW GET ONLINE
FREQUENTLY ASKED QUESTIONS
WE'RE HAPPY TO HELP
We've tried our best to clarify the most common questions we find coming our way. However, if there's anything you're unsure of, or that hasn't been covered, please don't hesitate to get in touch with us to find out more.
A domain name is the "address" of your website. e.g. www.youbusinessname.co.uk.
All our packages have a core care fee. This covers everything your site needs to stay in tip-top condition. This includes:
- Hosting - this refers to the space your website needs on a server in order to be accessible on the internet - we include this in our core care!
- Domain Name Renewal - we renew your domain name every year on your behalf.
- Email Forwarding Service - all packages allow you to receive mail as your business email address, and this service is maintained in your annual renewal.
- SSL Security Certificate - each year we renew your certificate to maintain your websites security.
- Backups - All client sites are regularly "backed up" - this means we save a copy of it just in case something happens that causes your website to malfunction. From bad bots to user mishaps, if disaster strikes your site, we're on hand to restore it to its last "healthy" state within 24 hours.
- Bot Protection - Bot Protection ensures that your website remains completely safe and secure. It blocks known hackers & bad bots before they harm your site.
This fee does not cover changes being made to the content of your website on your behalf. If you need regular help with content, check out our web care packages to enhance your core care further!
This can vary between projects, however typically we require:
- Text Content, i.e. information about you, your business and your products/services
- The imagery you wish to use. Alternatively, we can source royalty-free imagery on your behalf.
- Any existing branding, logos etc you wish to continue to use
All our packages have fixed prices, and the vast majority of clients find these packages perfect for their needs. Have a look at our packages page to find out more.
Has someone stepped on the mouse?
(our websites are better than our jokes - promise)
All our websites are built on the latest edition of WordPress.
eCommerce sites use the latest edition of WooCommerce.
Yes all of the websites we create are fully responsive. This means they adapt and look great regardless of the screen size.
Yes. Google takes several weeks to discover and crawl a new site, and generally starts to index new sites after several weeks.
On average, most sites are completed within 6-8 weeks. The timeline, however, is as much in your control as it is ours! The quicker you're able to return content and feedback as requested throughout the process, the shorter the timeline.
Great! Now that you've picked your perfect package, we can get the ball rolling.
We'll get you booked in for a 20-30 min zoom consultation. During this time, we'll go through things such as your existing branding, your business and check out your competitors and the kind of site you like (and dont like!). We'll send you a list of questions we're going to ask in advance, so you'll have a good idea of what we'll chat about.
Once we've done this and you're happy to proceed, we put together a free homepage draft together, and send it to you 7-10 days later. This gives you an idea of what the end result could look like, and also ensures we're on the same page design and aesthetics-wise.
Once you've seen this and you're happy, it's just a £50 deposit and you don't pay a penny of the balance until your site is live, and you're delighted.
With your homepage draft approved and deposit paid, we'll then get some feedback from you and book in your next draft. This process repeats 2-3 times until your site is ready to roll.
Yes! You stay in complete control of your website at all times.
At launch, you get a handover pack including your own login, and PDF guide on how to make basic changes, as well as a and video tutorial.
However, remember you don't have to make all changes yourself - we're always just an email away if you're ever stuck, or if you have some more complex upgrades in mind. We offer a competitive hourly rate for ad-hoc changes for all our existing clients. Alternatively, there's also a range of maintenance packages available too, check them out here
To celebrate our hometown of Glasgow hosting COP26 in 2021, we began planting trees for every website launched.
Trees are one of the best tools we have in removing carbon pollution from our atmosphere. All of the trees funded by Super Simple Websites will quietly remove carbon from the atmosphere over their lifetimes.
The trees our clients are helping to fund are doing sterling work sucking up atmospheric carbon, and mangrove trees – which make up the majority of Ecologi’ss tree-planting activities – are especially capable.
Based on scientific research of mangrove forests, we know that a hectare of mangroves can sequester 3,082 tonnes of CO2 over a 25 year life time. Or 308KG per tree.
Although not tangible, websites are not carbon neutral – they require space on a large server that’s powered 24/7. As a result, an average client site would contribute around 12kg of CO2 per year – that is the equivalent of boiling water for nearly 1700 cups of tea!
Fortunately, each “Super Simple Websites Tree” will now help to offset the emissions for an average client website.
We do love a coffee date, although as a rule we stick to virtual-only appointments in the vast majority of cases.
In doing so, we managed to eliminate the need to raise our prices in 2021/22 - in fact our packages have barely budged for their fixed, affordable prices for nearly 5 years!
What's more, while you only have one point of contact throughout the entire build process, there is a chance a member of the super simple dream team may be working on your project at points too. Recorded, virtual meetings ensure that nothing becomes lost in communication.
For most projects, we'll meet 1-2 times over Zoom. If you're not comfortable using Zoom, it's no problem to replace this with a telephone meeting. Throughout the process, we're also available over the phone and via Whatsapp too to keep you in the loop.
We've now worked on 100's of projects this way, for businesses throughout the entire UK and as far as the US and Canada, so we're well-rehearsed on making it work. You can rest assured your project will be kept on track, and the end result will meet (or exceed!) your expectations.
Please do NOT visit our Glasgow office without prior arrangement. Due to remote working, there's a chance we won't be there to say hello!
We're happy to help out and discuss this with you, however as a guide it's handy to consider what information you want to convey to your customers and then try to structure into categories and subcategories.
This will then lead to a natural list of all the pages that should be required within your website.
Of course! We can redirect your domain name to the new site when ready to launch.
- Claudia has built 2 great websites for me in the past year. She has a real eye for design, is full of helpful suggestions to allow me to add extra products/languages to my websites etc, and makes it effortless and hassle free for me to update my website. If you are a small business owner that needs a professional website designed and maintained, I cannot recommend Claudia enough!read moreread less
- Could not be happier with Claudia's help and assistance with my new website! She is an absolutely joy to work with and brought my vision to life. It really was a Super Simple process. Highly recommend and will definitely use her services and creativity again. Thank you so much Claudia!read moreread lessMegan Lauder12/06/2024
- Claudia setup a fantastic new website for my catering business. She's done a brilliant job from initial consultation to producing the end result. It looks amazing and is bang on the brief. Excellent value for money and very professional, wouldn't hesitate to recommend 🙂read moreread lessNom Noms7/25/2022
- Working with Claudia has been simple, straightforward and absolutely zero hassle - exactly what I needed to get my website up and running in just three weeks! She has taken my ideas and implemented them beautifully and I have had a lot of positive feedback on my website and how engaging, clear and professional it is. I can 100% recommend working with Claudia.read moreread lessLydia Marquardt6/26/2023
- Claudia was flexible and creative as we were revising our website . She was a pleasure to work with . She is knowledgeable and promptly answers all queries . Her instructions to enable us to do our own updates are thorough and easy to understand . Highly recommend !read moreread lessSusan Diamond Siegel3/04/2021
- Super Simple done a fantastic job on our website they where so very helpful put huge effort into it and there communication was fantastic and work very fast and delivered with my plan and image creating better than expected Creating a website better then any other I have in my Industry Our website below www.whatevercrew.co.uk I could not recommend them enough fantastic serviceread moreread lessJason Mcswan1/26/2024
- Could not be more delighted with Claudia's work on our website. From the initial discussions to the final product, Claudia has built us a website that will help our organisation so much. From our new e-commerce fundraising site, to the sections detailing the dynamics of domestic abuse, to the vital 'quick exit', Claudia developed a site with the needs of our organisation at the core. We are delighted with her work and I would recommend her completely.read moreread lessGlasgow Women's Aid5/26/2022
- I have found Super Simple Webiste on Google and if you are looking to get professional and friendly service then look no further! Claudia is amazing in what she does. She made our website looking incredibly good. The colour combination, layout, very stylish and simple at the same time. That's what we exactly wanted . I thought this will be a challenge for us but she made it all so simple and stress free. Just get in touch with her guys and girls! She is worth every penny spent. Thanks again Claudiaread moreread lessErwin Kisielewski5/26/2022
- Claudia has built 2 great websites for me in the past year. She has a real eye for design, is full of helpful suggestions to allow me to add extra products/languages to my websites etc, and makes it effortless and hassle free for me to update my website. If you are a small business owner that needs a professional website designed and maintained, I cannot recommend Claudia enough!read moreread lessRachel Hughes5/26/2021
- Working with Claudia to design my business website was great. She made the process so easy, explained everything fully, really took on board the design I wanted for website etc. She worked extremely quickly and also responded to emails quickly. She really was excellent to work with and I love my business website. Highly recommend!read moreread lessCarolann Chalmers5/26/2022
- From the first call, I could tell Claudia really wanted to get a full understanding in terms of what I wanted the website to look like. She got it so right and more. I wouldn't have thought to create the setup which she did. Claudia went through some of my work profiles to get an understanding of me and my work and as a result really honed in on themes, colours as well as language that was important for me to use. Claudia also had the patience of a saint with some of my no doubt ridiculous questions as I do find tech a bit bamboozling. I wouldn't hesitate to recommend Claudia or her company to anyone needing a website revamp or like me, something built from scratch.read moreread lessFaiza Yousaf10/17/2024
- Would highly recommend Super Simple Websites. Claudia goes far and beyond tending to your specific needs and making the website as suited to you and your clients as much as possible. You won't find many web designers providing this service to this quality of standard for the value of money. Once your website has been built Claudia remains very responsive and helpful when in need. 10/10read moreread lessRobert Noble5/26/2021